Medivet Surrey Quays

I’m really displeased with my last interaction with this vet. I had (cancelled right after this) an healthcare plan for my cat which includs the vaccines, 6 months consultation, flea and worming treatments. Last year, in November, I had my 6 month consultation where my cat got checked and he was healthy as usual. In February I got the usual message that he’s due to worming and flea treatment, to call to arrange the pick up. Nothing new here, I’ve done it many times before. I called to arrange that and the receptionist said that I needed to book an appointment and bring the cat. I asked why and said he was there 3 months ago for his check up and she replied I just had to because there was a note on her computer that said I need to. I arrived at the appointment and the vet asked me “what are we doing today” and I explained and showed how displeased I am, since my cat was trembling in fear on the way there and it seemed unnecessary stress for him to bring him just to pick up the flea and worming. She explained it’s a new mandatory thing from the government and they can’t give prescription without seeing the cat. Again, I’ve been going there for 2 years, they have all his details and I was there 3 months ago… it’s not a strange cat, he already got that prescription many times and was being seen twice a year already. On my way out, the receptionist asked me to pay the price of the consultation. A consultation that wasn’t included in the healthcare and one that was “mandatory” to have for me to get the worming and flea treatment that IS included in the health care I already paid. Such a scam, don’t go there. Just buy online your flea and worm treatments, like that you don’t have to pay extra consultations or stress your pets with a visit to the vet.

Appointment booked for 9am, attended on time to find the place closed. Waited 20 minutes outside with my cat in the rain, no one answering the phone. Horrible service, stressing out my cat for no reason. No even mentioning the fact we recieved Appointment confirmation day before. How hard is to cancel??? Zero organisation

Staff was really friendly and the vet was superb with Milo, my recently adopted cat. We signed up for the healthcare plan, which has great benefits for a very reasonable price, is great!