The Medivet Tilbury practice has been recognised for its ‘outstanding’ customer service in a prestigious industry initiative which accredits vets in the UK.
Medivet Tilbury was awarded for its client service as part of the Practice Standard Scheme run by the Royal College of Veterinary Surgeons (RCVS).
The RCVS scheme is a voluntary initiative to recognise and monitor standards in veterinary practices nationwide. Through setting standards and carrying out regular assessments, it aims to promote and maintain the highest levels of veterinary care.
Before receiving the award for outstanding client service, an inspection team from the RCVS assessed all aspects of Medivet Tilbury’s work. The inspectors also observed the team in action and this week the Montreal Road practice, received a follow-up report based on the inspection, which confirmed its ‘outstanding’ customer service achievement.
Medivet Tilbury's lead vet, Dr Cristina Mafte, said: “As a team, we are incredibly proud of the Royal College’s prestigious Practice Standards Scheme accreditation, and we are delighted to know that the client service we provide has been recognised as outstanding by the RCVS.