We know your pet is a beloved member of your family. Like you, we want nothing more than for them to live long, happy and healthy lives. That’s why our mission is a very simple one: to treat you and your pets like members of our family. We aim to deliver amazing client and patient care in order to become the nation’s favourite vet.
Whether your pet needs us in the early hours of the morning or late at night, we aim to be there for you 24 hours a day, 365 days a year. In much of our group, we use a hub and spoke model. We’ve got nine 24-hour centres and over 200 satellite practices. Wherever we have our hub and spoke model, this allows us to deliver continuous care to you and your pet all day, every day, no matter what your location or situation is.
By offering a broad range of services – including both routine and advanced surgery and a range of simple and complex technologies – we’re a one-stop-shop for all your pet’s healthcare needs.
Our Patient and Client Charters speak volumes about our commitment to delivering amazing care. Where possible and appropriate, we’ll care for your pet round-the-clock with our dedicated day and night teams of vets and nurses, with back-up teams on standby.
We also aspire at all times to our core values:
We’re there for everyone, but especially pet owners who are as passionate about their pets as we are! These are the people who love their pets, see them as integral members of their family, and want to do the best they can for their health.