Covid19 - your questions answered
In times like this, uncertainty and questions are common - so we have collated the questions most frequently asked by our clients.
In times like this, uncertainty and questions are common - so we have collated the questions most frequently asked by our clients.
Over the past 3 and a half weeks we have been helping our clients look after their pet’s health and wellbeing, while we all work to stay safe from Coronavirus.
Below is a selection of the most commonly asked questions our practice teams are supporting. We hope this Q&A can help answer any questions or worries you may have. We’re here to help.
Please call your practice as normal. We are here to help and want to ensure that we look after our patients during this time as we always do.
We may decide that your pet needs to be seen in practice or we may offer a telephone or video consultation to better assess their condition. Can we please ask that you only attend the practice if you have spoken to your local Medivet branch first, made an appointment and they are expecting you.
We have social-distancing measures in all of our practices. You can read more about them here, we appreciate your support in keeping everybody safe.
Please call your practice, we may recommend a telephone or video consultation with a vet ensuring that we tend to your pet’s needs while also keeping you safe.
If the vet needs to see your pet, we will work with you to arrange a way in which we can do this. Please be assured we are here to help both you and your pet.
It is important to us that we continue to maintain the health of all of our patients whilst ensuring that public health is maintained and that we work within the government guidelines. Vaccinations will therefore be assessed on a case by case basis by your vet.
Please contact your practice to ensure the right decision is made for your pet, taking into consideration their health and the environmental risk.
This will depend on the individual circumstances within your household, and of your pet. Please contact your local Medivet branch to discuss the full range of options for you and your pet.
Yes, it is exceptionally important that we continue to treat any underlying health conditions your pet may have.
Please contact your practice as normal, we will work with you to ensure you can safely receive your pet’s medication during this time. This could involve a contactless collection from the practice, or we may be able to post this to you.
Please contact your practice and we will advise on what you can do to ensure your pet gets the correct dosage of their medication.
Yes, absolutely. Please call your practice and we will work with you to ensure you safely receive this medication. This could involve a contactless collection from the practice, or we may be able to post this to you.
It is very important that we maintain our pet’s health at this time, preventative healthcare and regular vet check ups form a large part of this.
Please contact your practice and we can discuss the option of a telephone or video consultation where feasible. We may ask you to video your pet at home and take pictures of their teeth, gums and ears for example. If you have the facility to weigh your pet at home, this information will also be very helpful to us.
We consider insurance vital to enabling us and you to best provide for your pet’s health needs.
We do appreciate these are difficult times, please read our insurance advice here.
Maintaining the wellbeing of our pets is extremely important. Our website has some environmental stimulation hints and tips on the Covid section. Please also call your practice if you are concerned, we may recommend a video behaviour consultation with a vet, where we will be able to assess your pet’s behaviour and suggest some bespoke recommendations to help.
Please contact your practice as normal and we can discuss your concerns and advise on the best course of action. We can also discuss how we can help once your pet has given birth.
Unfortunately, this would be considered as non-essential so we wouldn’t be able to do this within our current guidelines.
Please contact your practice and we can talk you through how you can do this at home or make a future appointment.
If you have recently welcomed a new member of the family, we may be able to help with a complimentary phone or video consultation.
This will be a great opportunity for us to meet your pet and provide with valuable advice around vaccinations, flea and worming, nutrition and exercise.
We have strict social distancing guidelines in place for appointments. The aim of these is to protect our team as well as our clients and we really appreciate your support. Click through for further details on our guidelines.
We are also now able to offer phone and video consultations, available across all our practices. Find out more.