Safe Collection and Postal Delivery

We continue to offer contactless collection or postal delivery of medication that you may need for your pet.

Regular and preventative care is important and we are offering this service to ensure that even during lockdown periods, you always have safe access to the medication that you need to keep your pet happy and healthy.

Our team can help with:

  • Flea and worm medication
  • Prescribed/regular medication that your pet needs*
  • Food necessary for special diets or purchased from our practices

To order medication, food, or other items please contact your practice. They will place your order and advise you when your order will be available for collection. In most cases, they will need at least 48 hours to prepare your order.

Contactless Collection

The easiest and quickest way to obtain your medication is to place an order and arrange collection directly from the practice. You can pay for this over the phone, so there’s no need for any person to person contact at the practice.

  • Please phone us to discuss and request medication. Our team will be able to advise you when your medication will be available to collect.
  • Please only visit the practice once we have confirmed with you that your order is ready and only attend at the agreed time.
  • On arrival at the practice, please call us.  We may request a car registration if you’re driving.
  • We will let you know how we intend to get the medication to you; our team will explain this to you over the phone. This will usually be a safe and secure box or area just outside the practice door or in the car park.

Please be assured that we will only place medication in the secure box or outside the door once we’re aware of your arrival. We will be monitoring it from a distance to ensure that everything stays safe and is collected by the pet owner.

Postal Delivery

If it isn’t possible for you to get to the practice or arrange for anybody else to help you, we can arrange to post your medication to you. Again, you should contact your practice and they can explain the timings and exactly how this will work as well as arranging payment.

Things to remember for postal delivery:

  • Please phone us and we will place your order and discuss timings. Please be aware we may need to order your medication from a supplier before we’re able to post it to you. We will endeavour to get your medication ready for posting as quickly as possible.
  • The order needs to be under 1kg and able to fit in a post-box and of course through your letterbox. We will discuss this with you when you place the order. This service is not suitable for ordering food.
  • Please factor Royal Mail delivery timings into your own timing expectations. For urgent medication requirements, contactless collection is the best option.
  • Please bear in mind that there will be an additional cost for the postal delivery service.

For any other questions, orders, or requests – please contact your practice and they will be able to help.

*Note: this is available to existing clients or where we have the pet’s full medical history

Molly fighting a virus

Covid19 advice & support

Medivet is committed to supporting our clients and pets even at this difficult time and we remain open as usual. Our covid-19 web page is being regularly updated and has helpful advice and tips on how to look after your pet amid the Coronavirus outbreak, including what to do if your pet has an appointment or needs care and you're self isolating.

Covid Secure Appointments

We have strict social distancing guidelines in place for appointments. The aim of these is to protect our team as well as our clients and we really appreciate your support. Click through for further details on our guidelines.

Covid19 - your questions answered

In times like this, uncertainty and questions are common - so we have collated the questions most frequently asked by our clients.

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