Social distancing guidelines for visiting our practices

Our practices are open and our teams are here to help with all of your pet’s care and wellbeing needs.

At this time, for the ongoing safety of our staff and our clients, we are continuing with contactless appointments and are reviewing the space and ability of each of our clinics individually to assess which branches can safely allow clients back into our reception and waiting rooms in a Covid-secure manner.

Protecting our colleagues and clients from local outbreaks and self-isolation will remain our highest priority, so that our teams can continue to care for all your pet’s needs whenever they need us. Thank you for your understanding.

Please note that we are only able to see clients who have a pre-booked appointment, unless it is an emergency.

Bringing your cat, rabbit or small pet to see us

  1. When you arrive, please phone us to let us know you are outside, whilst remaining in your vehicle or at least 2 metres away from the practice door.
  2. A member of the team will signal when they are ready to collect your pet and will point out where you should place your pet in their secure basket.
  3. Please then step back away from your pet’s carrier to enable one of our team to safely approach and collect your pet.
  4. When returning your pet, please wait for our team to place your pet’s carrier down and step away before you approach to collect them.
  5. We urge you to sanitise or thoroughly wash your hands after your visit.

Bringing your dog to see us

  1. When you arrive, please call us to let us know you are outside, whilst remaining in your vehicle or at least 2 metres away from the practice door.
  2. A member of the team will signal when ready to collect your pet and will advise on how best to safely hand over your dog. This may include:
    • Asking you to ‘double-lead’ your dog to avoid direct contact – this can be a second or two-way lead
    • Asking you to stand away from your vehicle whilst a member of the team retrieves your dog from your car
    • Securely tethering your dog to a ‘dog park’ before stepping away to a safe distance and allowing a member of the team to approach.
  3. We’ll return your dog using one of the strict safeguarding measures that were followed for collection and urge you to sanitise or thoroughly wash your hands after your visit

Collecting medication and food


Please contact us by phone to discuss and request medication and food orders. We will agree a day and time with you for your collection – please only visit the practice at this agreed time.

  1. When you arrive, please call us to let us know you are outside, whilst remaining in your vehicle or at least 2 metres away from the practice door.
  2. Our team will explain over the phone how we intend to get the medication to you. This could be:
    • Placing the medication outside the practice door and asking you to collect; only once our team member has stepped away to a safe distance.
    • A safe and secure box outside the practice or in the car park at a requested time

We would prefer to take contactless payment over the phone or by our online ‘pay by link’ facility but appreciate this might not always be possible in which case we’ll safely collect cash from you with minimal contact.

Please be assured that we will only place medication in the secure box or outside the door once we are aware of your arrival. We will be monitoring it from a distance to ensure that everything stays safe and is collected by the right pet owner.

How will a consultation take place if I need to bring my pet to see you?


To support social distancing, a full clinical examination of your pet will take place inside the practice, whilst you wait outside. If we need further information or your pet needs further treatment, we’ll discuss the options and associated costs with you, so that you’re able to make an informed decision about the next steps. This will take place either over the phone or by keeping a safe distance away from you outside.

If your pet needs surgery, our practice experts will advise you on how we will carry out post-op checks; this may include asking you to send photographs of the wound a few days into recovery, or follow up phone or video consultations.

Any medication required should be available immediately. If not, we will make the necessary arrangements with you.

We would prefer to take contactless payment over the phone or by our online ‘pay by link’ facility but appreciate this might not always be possible in which case we’ll safely collect cash from you with minimal contact.

Medivet - supporting you and your pet through Covid-19

Find your nearest practice

Find your nearest practice

or