Social distancing guidelines for visiting our practices

As localised lockdown measures are put in place, for the ongoing safety of our colleagues and clients, we’re continuing with contactless appointments. At a local level, our practices have reviewed the space within the practice and whether they’re safely able to allow clients into their reception area. In the case of smaller practices, it may not be possible to allow clients into the practice in a Covid secure manner.

Protecting our colleagues and clients from local outbreaks and periods of self-isolation remains our highest priority, so that our teams can continue to care for all your pet’s needs whenever they need us.

Please note that we’re only able to see clients who have a pre-booked appointment, unless it’s an emergency.

For practices that are unable to safely allow clients into the building, the steps below outline how we are operating:

 

Bringing your cat, rabbit or small pet to see us

  • Please phone us to let us know you have arrived, whilst remaining in your vehicle or at least two metres away from the practice door.
  • A member of the team will come to you or signal when they’re ready to collect your pet and will indicate where you should place your pet in their secure basket.
  • Please then step back from your pet’s carrier to enable them to safely approach and collect your pet.
  • The vet will contact you by phone during the consultation should they need to discuss anything with you.
  • When we return your pet, please wait for your pet’s carrier to be placed down and for us to step away before you approach.  
  • We suggest you sanitise or thoroughly wash your hands after your visit.

Bringing your dog to see us

  • Please phone us to let us know you have arrived, whilst remaining in your vehicle or at least two metres away from the practice door.
  • A member of the team will come to you or signal when they’re ready to collect your dog and will advise on how best to safely hand over your dog. This may include:
    • Asking you to ‘double-lead’ your dog to avoid direct contact – this can be a second or two-way lead.
    • Asking you to stand away from your vehicle whilst a member of the team retrieves your dog from your car.
    • Securely tethering your dog to a ‘dog park’ before stepping away to a safe distance and allowing a member of the team to approach.
  • We’ll return your dog using one of the strict safeguarding measures that were followed for collection and suggest you sanitise or thoroughly wash your hands after your visit.

Collecting medication and food

Please contact us by phone to discuss and request medication and food orders. We will agree a day and time with you for your collection – please only visit the practice at the agreed time.

  • Please phone us to let us know when you have arrived, whilst remaining in your vehicle or at least two metres away from the practice door.
  • Our team will explain over the phone how we intend to get the medication to you. This could be:
    • Placing the medication outside the practice door and asking you to collect; only once our team member has stepped away to a safe distance.
    • A safe and secure box outside the practice or in the car park at a requested time. 

Please be assured that we will only place medication in the secure box or outside the door once we are aware of your arrival. We will be monitoring it from a distance to ensure that everything stays safe and is collected by the right pet owner.

For the small number of practices that are able to allow clients into the waiting area, please note the following:

  • Please wear a face covering inside the practice
  • Please maintain social distancing with our team and other clients
  • At busy times, we may not be able to allow all clients in together
  • You may be able to collect medication at designated times from reception

Contactless Payments

We would prefer to take contactless payment over the phone or by our online ‘pay by link’ facility but appreciate this might not always be possible, in which case we’ll safely collect cash from you with minimal contact.

Medivet - supporting you and your pet through Covid-19

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