Head Client Care Assistant - Full Time

Hendon, North London


Job Description:

We are seeking a Head Client Care Assistant to join our fantastic team in Hendon, London.

Medivet Hendon is a very well-established flagship hospital. The practice is led by Central Partner, Richard and Branch Partner, Jerry.

This role requires previous experience within a veterinary environment. You will oversee a friendly team of six Client Care Assistants, responsible for training and leading by example.

The position would suit a proactive and enthusiastic individual with a passion for customer service and exemplary management and communication skills.

Key Responsibilities;

  • Overseeing and training the team of CCA's
  • Welcoming and assisting clients into the hospital
  • Dealing with a busy switchboard and arranging call backs
  • Scheduling appointments
  • Updating client files with laboratory data
  • Taking payments
  • Ensuring the consult rooms are fully stocked
  • Ensuring the practice is maintained to a high standard

What you'll bring to the team?

  • Previous experience in a managerial role
  • Exceptional customer service with a helpful, empathetic approach
  • A passion for animals and their well-being
  • Strong communication skills, both written and verbal
  • Multi-tasker who is able to remain calm under pressure
  • Ability to prioritise a busy workload whilst maintaining a friendly and welcoming disposition.

Medivet is growing rapidly and it’s an exciting time to join! We encourage growth and development within your role as well as excellent career prospects and flexibility.

Hours: 40 hours per week with 1:4 weekends with TOIL.


Key Points

Ongoing support and development training

4 weeks’ annual leave plus Bank Holidays (FTE)

Exclusive retail, days out and holiday discounts

Cycle-to-work scheme

Auto-enrolment Pension

Employee of the month awards

Hill's staff pet feeding scheme

Staff purchase scheme

Employee Assistance Programme (EAP) to support your health and wellbeing.

Click here for more information or to apply now!