Complimentary first puppy and kitten consultation by phone or video

We want to help you get off to the right start with your new puppy or kitten.

Introducing a new puppy or kitten into your family is an exciting time for everybody, especially in the current climate when more of the family are home and looking to participate. As exciting as it is, you will no doubt have many questions about how you can get off to the right start. With this in mind, Medivet are pleased to provide a complimentary puppy or kitten consultation by video or by phone.

The Consultation

During the consultation, our vet or registered nurse will be happy to offer you practical advice on a wide range of topics, and be able to answer any questions that you may have. We will even talk you through how to weigh your pet – as this is important for us to be able to advise how much you should be feeding them.

The consultation will cover:

  • Settling your new pet in
  • Vaccination advice, including our Medivet Healthcare plan
  • Nutrition / feeding
  • Parasite treatment, worming is especially important for young pets
  • Pet insurance
  • Socialising

How do I book a puppy or kitten phone or video consultation?

All you need to do is contact your local Medivet practice and we will register your pet and explain how it will work.


What do I need for a phone consultation?

  • A number that we can contact you on
  • The ability to email relevant photos in advance (if required)


What do I need for a video consultation?

  • A valid email address, so we can you some simple instruction on joining the video consultation with your pet
  • A mobile phone or tablet or access to a computer with audio/video capabilities


Ahead of the consultation

You may also like to have a set of scales available; it would be great for us to get an idea of your pet’s weight at this stage. These could be kitchen scales (plus a box to pop your pet in) for smaller pets or bathroom scales will also work.

More information and guidance

The phone or video consultation is not designed to replace a thorough clinical examination of your pet as this is essential for all new pets.

During the consult we will provide information on vaccinations and we can even make the vaccination appointments for you at the time. As soon as your puppy or kitten comes in for their first vaccination, we will carry out a nose-to-tail examination. This will be included in the cost of the vaccination.

More details of what we will check can be found here

We have lots of really useful information in our Puppy and Kitten guide.. Download your guide here.

The importance of puppy training during Covid-19

Getting your puppy off to the right start is an important step in ensuring that they mature into an adult that is friendly, sociable and well-behaved.

During the Covid-19 outbreak, we realise that this isn’t as straightforward as it might normally be, but it does remain a key part of the early development of your new puppy. We are pleased to have partnered with a team of puppy trainer behaviourists who are able to offer training online, and from the comfort of your own home or garden.

To complete our puppy training enquiry form please click here.

Terms & Conditions

Complimentary puppy or kitten phone/video consultation is subject to availability and includes advice from our Vet or Nurse on managing a new pet; this will include tailored advice on your pet’s preventative healthcare needs. One complimentary puppy or kitten phone/video consultation per pet. Pets must be under 1 year of age. This offer is not valid for pre-existing conditions. Any treatment, further tests, or examinations required will be charged at the standard rate. Medivet reserves the right to withdraw this offer at any time without prior notice. 

Find your nearest practice

Find your nearest practice