Medivet New Cross

Lovely staff, but very pricey these days.

Medivet New Cross is a massive money grabbing scam!!!! I moved house recently to New Cross so I had to change vets to Medivet on Shardeloes road. The whole experience every time I have had to go has been terrible. The vets i that I was using before was always around £45-£80 for my dogs ear problem. At Medivet New Cross the 3 times I have been I have left feeling like I have been taken advantage of and always have to spend around £200-£380 which is ridiculous! On each occasion the vet has done something sneaky which I had never asked for. I booked my dog in for her monthly injection which costs £120 and that was all I asked for. The vet started taking swabs from my dog and doing loads of random tests I was confused about! This came to £380. I was shocked and did not have the money on me at the time that was very embarrassing. I had to call several people on the spot to lend me money for this as I only had the £120 I was supposed to pay. I have never left a bad review in my life but I just want to warn people about how bad Medivet new-cross is to their customers. Please be weary!

Way to expensive changed over £900 and there is not some sort off payment scheme me working does not mean I’m rich no payment no treatment

For two and a half years I paid a monthly fee of £17 to receive flea and tick treatments for my dog, and found the process of getting hold of this medication very arduous, and time consuming. The system was Medivet emails you to say the 'treatment is due'. They do not order the medication, and instead wait for you to respond, only then do they actually order the medication, and then you still do not get it right away. Instead you have to wait another week, and then you will receive another email, saying you can finally collect. I did this every three months, for 2 years – when the same treatments can be purchased from Amazon, who deliver, at a fraction of the cost. I told a member of Medivet this (several) email exchange, and needless wait, was rather inconvenient, and he responded “I don’t have time for this call”, and hung up on me. A month or so later, faced with the same frustration, I called Medivet and confirmed I want to pick up all the medication they owed me from previous paid months, and subsequently cancelled my membership. I arrived at the vet to collect what they owed, and they had one box of flea / tick treatment (when I was owed several months), and worse, they tried to bill me £60! What followed was over an hour (!) of trying to explain the situation to various members of staff, many of who had a poor attitude, others refused to see me at all, and none of them listened to what I was saying, or cared for the correspondence with Medivet I was showing them. I left without anything. I later received an email saying they would send me the one box as ‘a gesture of good will’. They insisted I cancelled my contract before making the request, meaning it was invalid – but this was not true, it is a story they fabricated, to save them giving me the full treatment I have paid for. I am not asking for any ‘good will’, I am simply asking for my vets to give me what I have already paid for, to operate as an ethical and honest business, and most important, to not unjustly withhold medication from my dog. They have failed to do this. Avoid at all costs. Unprofessional, unethical and dishonest.

If you care about your pet, steer clear. The worst experience possible. No one here will answer any questions you have, they will just to pass you off to corporate Medivet - even though they are medivet?! Should anything go wrong here, you will be endlessly passed through phone numbers, emails, etc etc, to no avail, to be left feeling a complete mug. Any issues you encounter with Medivet is certainly not a priority to anyone at Medivet: you are merely a nuisance. This made was made clear to me. This place is a complete and utter scam. As the cherry on top, the receptionist was also rude, outright difficult and unwilling to help. It should not be this hard to get a vet to care properly for your animal, and I felt the duty of care has seriously been overlooked. And for the love of god do not sign up for the medication plan because it is the biggest waste of time I have ever had to endure. Go to Amazon and get your flea and tick medicine, you’ll save money and your sanity. Otherwise, expect no less than five email exchanges before you can pick up the medication you have ALREADY PAID FOR. Even then - good luck getting it! I feel a right clown for ever giving these people my money.

The vet I had last time gave my puppy a different vaccine to his first one. She realised after looking at his vaccination card and said “oh - it’s fine”. She didn’t clarify any further. I asked if he could go out in 2 weeks she said yes but avoid puddles. We live in the UK lol. I know mistakes happen, but an explanation would have been nice. I had to google it after.

Wonderful stuff, well informed very welcoming and made my Yorkshire Terrier feel very well, recommend Medivet NewCross to anyone. Will not be going anywhere my self

I was seen very quickly & the receptionist was friendly & talkative. Adam the veterinarian was very caring and professional. I had a good experience at Medivet & my cat Phantom is now feeling better.

The vet really seems to care for my beloved cat.