Medivet Ramsbottom

Always a good experience here for me and the cat - like the separate cat area, blankets and felliway products to help keep her calm :) practice staff very knowledgeable and helpful - you can feel that they are pet lovers

My two dogs have been going to Medivet now since it moved from the other location, previously named Bonham Vets. Since it moved we thought it was good however, in recent visits it has been appalling. All in the space of two months. Starting with the first instance. My dog, Milo, has to have medication as he has a grade 4 heart murmur which I get from the vets. Travelling from Rochdale it is quite a drive however it is worth it to protect my family member. My mother got a text the day before collection telling her we can collect as it needs two days to be ordered. As I arrived at the vets, I got the prescription only to be told they owe us 26 more tablets. I thought this was an inconvenience as I have a very busy schedule and its time travelling using petrol. I let this slide. This was after the conversation I had with the rude receptionist. After ringing up a month later, I was told my dog couldn't have his tablets due to needing to be seen. These tablets are for his heart, it is a life or death situation. So we agree he would be seen so we made an appointment. My sister then takes my dog to his appointment to be seen by a local vet, not one that works there full time. We were told information we already know and his check up went well. I then ordered the tablets there and then and they were on order. I then went to pick up the tablets two days later and were refused due to the check up he had being with a local vet, apparently didn't count as he didn't work there. The first thing that went in my mind was 'Who the hell looked at my dog then?!' We had to then waste petrol AGAIN, for him to be checked over AGAIN, by a vet that worked there. Completely ridiculous. I am a 22 year old with three jobs having to work hard to afford medication for my dog, and everyday living, whom I would do anything for, so he can stay healthy. So I can't be wasting petrol money travelling to Ramsbottom from Rochdale, for wasted visits. Also wasting time I don't have. As a pet owner I would do anything for my dog but the lack of respect for the owners from this vets was disgusting. The last straw was when the vets needed to see Milo for his flea and worm tablets. We asked if we needed to bring our other dog Missy to which the reply was 'No.' As we took Milo we were told now we had to bring our other dog in for a check up. The communication was so poor we decided to move vets as the service was ridiculous. Now we have moved to a vets in Rochdale closer to us, we have had the best experience. However Milos initial consultation for his heart didn't go quite as planned as Ramsbottom Medivet told Rochdale he has a Grade 5 heart murmur rather than a Grade 4. Giving false information to other vet practices. This was a shock obviously and he was given a check over by our new vets who told us it was Grade 4. The thing that has made me so angry and which made me decide to write a review was the daylight robbery, Medivets is putting into practice. For one months tablets for my dog at Ramsbottom, I was paying £120 a month along with a £45 consultation charge. Which is a lot of money however I was willing to pay for my dog as he is my family member. Rochdale vets, which a different name, has given me two months worth of tablets, and the initial consultation charge for £165. I have paid over £800 for my dog at Ramsbottom vets, along with wasted petrol, over the past year which is disgusting when I could have paid £50 a box at this new vets. Along with being given false information and poor communication. Thankfully my dog is happy and healthy as he can be at this new vets he goes to. I will NOT be recommending this vets to anyone and I can't compliment my new vets enough.

Excellent