Medivet Dover - Temporarily closed

Charged twice for puppy’s vaccination. Paid for 1st a second on the day of the 1st vaccination an was charged again 4 weeks later. Not happy.

My mum having taken her dog to castle street vets for 13years yesterday we contacted them the dog needed to unfortunately be put down. Was told we don't do home visits you have to bring her to us, unfortunately not a option for us... We have manged to find a lovely vets in deal who came out today ladys we're lovely and treated the dog with love and dignity... Thank you to animal house in deal for helping us out and for your kindness to our family..

Very good practice

The staff are pleasant, kind and I felt that more than enough time was allowed to bring us up to speed on the reported conditions. Also the care that was provided, seems ok, the dog returned alive and in good spirits. Reviewing two as opposed to one is a reflection of the staff, leaving enough gravity to make the point. My issue is:- If you’re going to charge top rates then we expect a top service in every way. The state of disrepair in the waiting room, a 3 storey buildings should not have roof related water leaks on the ground floor. It’s just a total disregard for maintenance. Someone’s liable for loss of earnings here. As by me noticing this, it quickly became a concern, where are these profits being channelled? Had I not seen this I’d have likely paid my bill, without these sorts of questions. Except now, I’m actively looking to a locally owned and run veterinary surgery. I guess I too share the same care for buildings as vets do for animals. Unfortunately there’s no RSPCA to step in here. I’d advise Medivet to promptly rectify these clearly visible issues, which are causing visual distress to both clients and staff. By way of concerns, where to sit in the waiting room, people & animals with intolerances to damp and dust. Where can they go? The staff too, unfortunately having to listen to our concerns as to what’s going on. Unfortunately this kind of behaviour from Medivet, draws our attention to their greed in not maintaining this veterinary surgery. If it wasn’t for Alex’s expertise, professionalism and background knowledge of our dogs condition we wouldn’t be back. I have already emailed the review team @ Medivet direct. Chau! I sent an email and no one’s responded 👇

Lovely and friendly people, they make you feel very welcome

Absolutely awful veterinary surgery. Happy to leave clients waiting for over 1hour as "running a few minutes late" no compassion for sick pets also waiting in a freezing cold waiting room. When enquiring as to where the vet was no explanation was given other than she couldn't see the patient now and to leave the animal with them. Which as a new customer and had no faith in their abilities due to the experience thus far, this was not acceptable. Will not be recommending. Terrible customer service. Worst vet I've ever been to.

These was brilliant from the moment I phoned up to the follow up call for blood results felt it was not just my cat they care for but also my family because I have a geriatric feline

Receptionist is very rude. Awful attitude

Very friendly staff. Felt quite welcomed as a first-time visitor w/ my dachshund pup.