Medivet Referrals Godstone

A wonderful caring practice. Staff take the time to talk you through everything that's going to happen with your pet. Calm and considerate to your animals need and compassionate about your needs at a very difficult and stressful time.

Such caring people, even in such tough times

No one ever likes to take your animal to a vets. This vets is one of the best the moment you walk through the door all the staff make sure your pet and you are put at ease. Thank you

Great staff and help good price and professional care.

This was the second time we have had to use VRC and as always the service we have received has been second to none. The appointment was within 2 hours of the referral. Murphy, our dog, was thoroughly examined, his condition and options clearly explained to us. The procedure was then carried out the same day and Murphy safely back home the following day. Thank you so much VRC.

The care for my cat and the service I received far exceeded my expectations. I have no hesitation in recommending this veterinary clinic.

Excellent care, professional but caring and friendly

I used this as out of hours for my dog 18 months ago. She was admitted as we were waiting on a heart scan and we we needed to put her somewhere overnight for monitoring whilst waiting for a vet specialist to perform a heart scan as they couldn't provide this at the centre. We were informed she was doing really well in the evening and completely stable - in fact were told everything was completely normal and she was very well! We were then were given the same update in the morning before we went to collect her. Full of optimism I collected her. .... She took about 5 paces when they handed her over to me and then my dog collapsed before we could even get her to the car. I called reception requesting help and a vet came out and told me she wasn't working overnight but it was very clear that my dog was very unwell and couldn't be transferred to a scan until she was stable. Eventually we managed to move her to another vet as we lost all confidence and transported her to the heart scanner in south croydon where we were told it was too late. Her heart valve was completely ruptured by this point and the other was thickened. If it hadn't have ruptured she would still be alive today and could have been operated on. My dog was 6 years old! I am certain the lack of care provided at this vets killed her and meant we could not intervene in time as the rupture happened while under their care. It seemed they hadn't noticed this! To make matters even worse they had the nerve to call me that evening to insist on payment. I told them my dog had just died and it was really insensitive and inappropriate to chase me. I thought perhaps at the time we were unlucky, however after investigating some more it seems there are a large number of owners locally who have experienced the same incompetence at the hands of this centre. I wish I had reported this sooner and got a full autopsy done to prove that their negligence killed my dog. Since this has now happened to a very good friend of mine a young, healthy dog who went for a standard procedure I feel compelled to write this review to warn others. I have no doubt that vets come to work and want to do their best. I have friends who are veterinary nurses. But there is a pattern of poor diagnosis, monitoring and lack of care at this veterinary referral centre which seems to still be ongoing even 18 months since we lost our girl. My advice - Take your dogs to this place at your own risk. If your dog dies suddenly when you've taken it for a routine procedure please request all the paperwork to be passed to you, get an independent autopsy done on your dog and share your experience and feedback with the royal veterinary college so a proper investigation can be done. I hope by reading this review it stops 1 person from taking their dog to this place and hopefully prevents another dog from dying at the hands of these 'specialists'

Would very highly recommend this vet referral they are fabulous!